REFUND/CANCELATION POLICY

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We like to keep things simple. If you change your mind before your workshop, you can request a full refund up to 5 days before the workshop.

 

Within 5 days, a 50% refund will be issued.

 

We also understand that life happens. If you can't make your scheduled workshop date, let us know as soon as possible, and you can re-book for a future date. Rescheduling within 5 days of the workshop date, will result in a re-booking fee.

 

Purchased workshops must be used within 12 months from the date of purchase and will expire after the 12 months and won't be eligible for refunds.

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RETURNS - Online/In-Person Store Purchases

 

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@axcadmy.com.

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Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@axcadmy.com

 

Shipping

To return your product, please reach out to hello@axcadmy.com

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.